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Enrollment Associate

Responding to internal and external customer inquiries
Addressing and resolving issues, questions and/or concerns regarding enrollment through claims, call tracking, or e-mail.
Creating and maintaining records in the eligibility transactional system
Entering enrollment applications into the company’s database system
Process enrollment and dis-enrollments
Verify enrollment status with clients
Research and resolve enrollment system rejections.
Works with colleagues to resolve exceptions and takes appropriate action to ensure members are properly enrolled.
Maintain records in the enrollment database.
Manage and maintain member eligibility change data
Conducts daily and monthly reconciliation of files
Verifies accuracy of entered data against sourced documents
Performs other duties as assigned.