Los Angeles County fires – Service Updates for Clever Care Members

Governor Gavin Newsom declared a state of emergency on Tuesday January 7^th due to fires across California.

We know this will continue to be a challenging and dangerous fire season. Our thoughts are with our Clever Care members impacted by local fires, and we want to help ensure your access to care. 

Please note the following service updates for Clever Care members affected by fires in Los Angeles County.

Prescriptions

Clever Care will help members fill prescriptions early or fill them at an out-of-network pharmacy if their medications were lost in the fire, left behind during an evacuation, or their regular pharmacy is shut down due to the emergency.

If you know of another Clever Care member in need, please let them know this service is available to them.

Transportation

If you are a member whose planned medical transportation could be impacted by the fires currently active in and around Los Angeles County, we will accommodate changes to your existing reservation. Please call Member Services for any changes.

Health Care Providers

Clever Care understands that during this emergency some members may have to seek out-of-network services. This may happen if a member’s usual provider is unable to work because the facility is shut down, or the provider is directly impacted by the fires.  

For guidance in this situation and continuing your care:

• You can still access medical services, including emergency care and routine visits. Prior authorization and cost-sharing may be waived in these circumstances.
• Telehealth options are available for consultations from the safety of your home, including physical and mental health services. To access Telehealth services please call: (800) 835-2362.
• If your provider is unavailable or your usual facility is closed, we can help you find alternative care options. Please call our member services line for assistance.
• Your plan also includes a Nurse Advice line available 24/7 when you have healthcare questions but don’t know if you need to see a doctor. For the Nurse Advice line, please call: (800) 396-1961.

 For people with a hearing impairment, assistance is available through the 711 relay service.

For Evacuation orders and Evacuation Centers near you:

Palisades Fire – https://lafd.org/news/palisades-fire-0

Eaton Fire –  https://www.fire.ca.gov/incidents/2025/1/7/eaton-fire/updates/6be2af47-69a9-46d4-9768-ea62b5fd6a0a

Hurst Fire – https://lafd.org/news/hurst-fire

Sunset Fire – https://lafd.org/news/sunset-fire

Smoke Exposure and Air Quality

The California Department of Public Health (CDPH) has a very informative Wildfire Smoke FAQs, which answers questions related to reducing exposure to smoke, effects on health and water supplies, and more.

The South Coast Air Quality Management District (SCAQMD) issues smoke advisories that detail the status of fires in Los Angeles and other counties. You can see their daily advisory updates and access other air quality resources at the SCAQMD website.

Additional Information

We’re also sharing some messages from public safety agencies in the hopes that they will help you and your loved ones during this time.

If you live in an area affected by these fires, please be careful and follow the instructions of the public safety officers that are working to protect lives and property.

They are also providing alerts and evacuation information on the official Los Angeles County Fire Department Twitter account (@LACoFD) or the official Los Angeles County Twitter account (@CountyofLA).

The Los Angeles Fire Department suggests keeping the six “P’s” in mind in case you must evacuate:

• People and pets
• Papers, phone numbers and important documents
• Prescriptions, vitamins and eyeglasses
• Personal computers
• “Plastic” (credit cards, ATM cards) and cash

Resources to Help Be Prepared

• READY!SET!GO! Your Personal Wildfire Action Plan (County of Los Angeles Fire Department)
• Wildfires (Ready LA County)
• Power Outage and Fire Response Resources (State of California)