Under the general direction of the Director of Sales Operations, the Tele‐Sales Call Center Supervisor is responsible for managing the Inside Sales Unit and working collaboratively with other sales channel
leadership to manage the distribution and disposition of leads. You will play a key role in both the
design and implementation of key Lead Management related processes, procedures and systems
necessary to ensure we are able to fulfill our commitments to handle all calls in language and in a way
that culturally sensitive to our target markets.
In addition, as the Tele‐Sales Call Center Supervisor you will be responsible for achieving enrollment
targets, managing select outbound campaigns and maintaining both Clever Care quality and CMS
compliance standards. The Tele‐Sales Call Center Supervisor presents a consistent and professional
demeanor to the team, all callers and internal customers and is expected to identify opportunities to
improve team effectiveness, service, and efficiency. The Tele‐Sales Call Center Supervisor is expected to take responsibility for ensuring that every interaction his team has with a prospect or customer provides outstanding service to both enroll new customers and build customer loyalty and improve customer retention. The Tele‐Sales Call Center Supervisor will be responsible for coaching, managing, and mentoring the Tele‐sales team in an effort to develop the next group of Clever Care Supervisors and Managers.