What happened in the DentaQuest data security incident?

On May 20, 2026, DentaQuest identified unauthorized access to certain information stored within its computer network. The investigation determined that unauthorized access occurred between May 17, 2026, and May 20, 2026.

What information was involved in the DentaQuest breach?

Information potentially affected may include name, address, Social Security number, member identification number, Medicaid number, Medicare number, dental and/or vision information, provider name, diagnosis information, treatment information, and billing information. Not all data elements were affected for every individual.

How can I enroll in identity protection services for the DentaQuest incident?

To determine whether your information was affected and to enroll in identity protection services, call (844) 959-7163. DentaQuest is offering 24 months of complimentary identity monitoring services through Kroll.

What identity protection services are being offered?

DentaQuest is offering 24 months of complimentary identity monitoring services through Kroll, including Credit Monitoring, Fraud Consultation, and Identity Theft Restoration.

What is Clever Care doing about the DentaQuest incident?

Clever Care is monitoring DentaQuest's response and remains committed to protecting member information.

Notice of Data Security Incident

Important information regarding a cybersecurity incidentexperienced by DentaQuest, our dental benefits provider for 2025 coverage.

July 16, 2026

Introduction

Clever Care values the privacy and security of our members’ information. We are providing notice regarding a cybersecurity incident experienced by DentaQuest. DentaQuest was contracted with Clever Care Health Plan to provide your dental benefits in 2025.

This notice is intended to provide information for individuals who may have been affected by the incident and for whom direct notification may not be possible due to insufficient or outdated contact information.

What happened?

On May 20, 2026, DentaQuest identified unauthorized access to certain information stored within its computer network. DentaQuest immediately secured its systems, notified law enforcement, and engaged leading independent cybersecurity experts to investigate the incident.

The investigation determined that unauthorized access occurred between May 17, 2026, and May 20, 2026.

What information was involved?

DentaQuest’s ongoing review has determined that the information involved may vary by individual. Information potentially affected may include:

Personal Information

Name
Address
Social Security number

Member Information

Member identification number
Medicaid number
Medicare number

Health Information

Dental and/or vision information
Provider name
Diagnosis information
Treatment information
Billing information

Not all data elements were affected for every individual

What is being done?

DentaQuest has begun mailing notification letters to affected individuals and is offering 24 months of complimentary identity monitoring services through Kroll to eligible individuals. These services include:

Credit Monitoring
Fraud Consultation
Identity Theft Restoration

In addition, DentaQuest has implemented enhanced security measures, strengthened monitoring controls, and provided additional workforce training to help prevent similar incidents in the future.

Clever Care is monitoring DentaQuest's response and remains committed to protecting member information.

What can you do

We encourage potentially affected individuals to:

Contact DentaQuest to determine whether their information was involved.
Enroll in the complimentary identity monitoring services being offered.
Review account statements, explanation of benefits (EOBs), and credit reports for suspicious activity.
Promptly report any suspected identity theft or fraud to the appropriate authorities.

For more information

DentaQuest has established a dedicated assistance line for individuals with questions regarding this incident.

Phone: (844) 959-7163

Hours: Monday through Friday, 8:00 a.m. to 5:30 p.m. Central Time, excluding major U.S. holidays

Additional resources

For information about fraud alerts, security freezes, free annual credit reports, identity theft protection, and contact information for the national credit reporting agencies, please visit:

Annual Credit Report: www.annualcreditreport.com
Federal Trade Commission Identity Theft Resources: www.identitytheft.gov

You may also contact Equifax, Experian, or TransUnion directly to place a fraud alert or security freeze on your credit file.

Equifax
1-800-525-6285
www.equifax.com

Experian
1-888-397-3742
www.experian.com

TransUnion
1-800-680-7289
www.transunion.com